Terms of Service

​These terms govern your use of our website and services, including the sale of soy wax hand-poured candles. By accessing or using our site, you acknowledge and agree to be bound by these terms.

 

 

1. Introduction

 

This website is operated by Rustic Glow Candle Co.  (“we”, “us”, “our”). By using this website, placing an order, or browsing the content, you agree to comply with and be bound by these Terms of Service and any other policies referenced herein. If you do not agree with these terms, please do not use this website.

 

We reserve the right to update, modify, or change these terms at any time, and we encourage you to review them periodically. Any changes to the terms will be posted on this page with an updated effective date.

 

 

2. Product Information

 

We specialize in selling hand-poured soy wax candles in multiple size containers. All candles are made with 100% natural soy wax and lead-free cotton wicks. While we strive to display accurate product information, including size, fragrance, and appearance, we cannot guarantee that the product images or descriptions are completely accurate due to variations in screen displays and other factors.

 

 

3. Pricing & Payment

 

- All prices are listed in USD and are subject to change at any time without notice.

- We accept major credit cards (Visa, MasterCard, American Express, etc.), as well as PayPal and Apple Pay.

- Payment is due at the time of purchase. By submitting an order, you authorize us to charge your chosen payment method for the total amount of the order, including any applicable taxes and shipping fees.

 

 

4. Orders & Shipping

 

- Order Confirmation: After you place an order, you will receive an email confirmation with the details of your purchase. This does not signify that your order has been accepted.

- Shipping: We aim to ship your order within 2-5 business days*(excluding weekends and holidays). Shipping times may vary based on your location and the shipping method chosen at checkout.

- Shipping Costs: Shipping costs are calculated based on your location and selected shipping method. Free standard shipping is available on orders over $100 within the United States.

- Delivery Times: Estimated delivery times are provided by the carrier, but we cannot guarantee delivery by a specific date. Delays due to weather, holidays, or other unforeseen circumstances may occur.

- International Shipping: At this time, we only offer shipping within the United States. 

 

 

5. Returns & Refunds

 

Please refer to our Returns & Refund Policy [link to Return Policy] for detailed information about our return, exchange, and refund procedures.

 

- Eligibility for Returns: Returns are accepted within 14 days of receiving your order, provided the candle is unused and in its original condition.

- Damaged or Defective Products: If your candle arrives damaged or defective, please contact us within 14 days of receiving your order, and we will provide a full refund or exchange.

 

 

6. Cancellations

 

You may cancel your order as long as it has not been processed or shipped. Once your order has shipped, it cannot be canceled, but you may be able to return it following our return policy guidelines.

 

 

7. Account Responsibility

 

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately if you suspect any unauthorized use of your account. You must also agree to take full responsibility for all activities that occur under your account.

 

 

8. Intellectual Property

 

All content on this website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Rustic Glow Candle Co. and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

 

 

9. Product Use & Safety

 

By purchasing and using our candles, you agree to follow all safety instructions and guidelines provided. Candles are meant for use with caution, and we recommend the following to ensure safety:

 

- Keep candles away from flammable materials.

- Never leave a burning candle unattended.

- Trim the wick to 1/4 inch before each use.

- Keep candles out of the reach of children and pets.

 

For more safety instructions, please refer to the Candle Care & Safety section on our website.

 

 

10. Limitation of Liability

 

In no event shall Rustic Glow Candle Co. be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or in connection with the use of this website or the products sold.

 

Our liability, in any case, is limited to the total amount you paid for the products in the transaction that gave rise to the liability.

 

 

11. Privacy Policy

 

Your privacy is important to us. Please refer to our Privacy Policy [link to Privacy Policy] for detailed information on how we collect, use, and protect your personal information.

 

 

12. Governing Law

 

These Terms of Service are governed by and construed in accordance with the laws of the state of Texas without regard to its conflict of law principles. Any legal actions or proceedings related to these terms must be brought exclusively in the courts located in Texas.

 

 

13. Dispute Resolution

 

Any disputes related to these Terms of Service or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in Celina, Texas, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction.

 

 

14. Changes to These Terms

 

We reserve the right to update, modify, or change these Terms of Service at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Your continued use of the website following any changes to these terms constitutes your acceptance of the updated terms.

 

 

15. Contact Us

 

If you have any questions or concerns about these Terms of Service, please feel free to contact us:

 

- Email: info@rusticglowcandleco.com

- Phone: 940-290-2819

 

 

Thank you for choosing Rustic Glow Candle Co. for your soy wax candle needs. We look forward to serving you!