Privacy Policy

1. Information We Collect

 

We collect information in the following ways:

 

Personal Information You Provide

 

When you place an order, create an account, or contact us, we collect the following personal information:

- Name

- Email address

- Shipping and billing address

- Phone number (optional)

- Payment information (via secure payment gateway)

 

Information We Automatically Collect

 

We may collect certain information automatically when you visit our website, such as:

- IP address

- Browser type and version

- Device information

- Referring website and pages visited on our site

- Date and time of visits

- Cookies and other tracking technologies

 

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

 

- To process and fulfill orders: We use your personal information to process your orders, handle payments, and deliver your products.

- Customer service: To respond to your inquiries, requests, or issues, and to offer assistance with your order.

- Marketing and promotions: With your consent, we may send you marketing emails about new products, promotions, or company updates. You can unsubscribe at any time.

- To improve our website and services: We use the information we gather to improve our website's functionality, user experience, and product offerings.

- Security and compliance: To protect against fraud, unauthorized transactions, and to comply with legal obligations.

 

 

3. How We Protect Your Information

 

We take the security of your personal information seriously and implement a variety of security measures to protect it. These include:

 

- Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data, such as payment information, during transmission.

- Secure storage: Personal data is stored securely and only accessible by authorized personnel.

- Payment processing: Payments are processed through secure, PCI-compliant third-party payment gateways (e.g., Stripe, PayPal) to ensure the safety of your financial information.

 

While we take reasonable measures to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee absolute security.

 

 

4. Sharing Your Information

 

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

 

- Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and sending marketing emails.

- Legal obligations: If required by law or legal process (such as a subpoena or court order), we may disclose your personal information to comply with legal requirements.

- Business transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction.

 

We require all third-party service providers to adhere to strict data protection standards and to use your information solely for the purposes for which we disclose it.

 

 

5. Your Rights and Choices

 

You have the following rights regarding your personal information:

 

- Access: You have the right to request a copy of the personal information we hold about you.

- Correction: You can request that we correct or update any inaccurate or incomplete information.

- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.

- Opt-out of marketing communications: You can opt-out of receiving promotional emails from us at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

- Cookie preferences: You can manage your cookie preferences through your browser settings.

 

For any of these requests, please contact us at info@rusticglowcandleco.com

 

 

6. Cookies and Tracking Technologies

 

We use cookies and other tracking technologies to improve your experience on our website, understand how users interact with our site, and deliver personalized content. Cookies are small files that are stored on your device and help us remember your preferences and activities.

 

You can control the use of cookies through your browser settings. Please note that if you disable cookies, some features of our website may not function as intended.

 

 

7. Children’s Privacy

 

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

 

 

8. Third-Party Links

 

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

 

 

9. Changes to This Privacy Policy

 

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated accordingly. By continuing to use our website after such changes, you consent to the updated terms.

 

 

10. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

 

- Email: info@rusticglowcandleco.com

- Phone: 940-290-2819

 

We will respond to your inquiry as soon as possible.

 

 

Thank you for trusting Rustic Glow Candle Co. with your personal information. We are committed to providing a safe and secure shopping experience!